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32篇 您的检索式：作者名="Keiningham"

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	题名	作者	年代	出处	被引量
1	Return on quality (ROQ):Making service quality financially accountable显示文摘	Rust R T Zahorik A J Keiningham T L	1995	Journal of Marketing1995，59，2：	1
2	The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet显示文摘	Keiningham T L Cooil B Aksoy L	2007	Managing Service Quality2007，17，36：	1
3	Return on Quality ( ROQ ) : Making Service Quality Financially Accountable 显示文摘	Rust Roland T Anthony J Zahorik Timothy L Keiningham	1995	Journal of Marketing1995，59，2：	1
4	Return on quality at Chase Manhattan Bank 显示文摘	Rust R & Keiningham T		Interfaces0，29，2：	1
5	Return on Quality(ROQ) :Making Serv- ice Quality Financially Aceountable显示文摘	RUST ROLAND T ANTHONY J ZAHORIK TIMOTHY L KEININGHAM	1995	Journal of Market- ing1995，，：	1
6	The Impact of Customer Satisfaction on Share of wallet in a Business to Business Environment显示文摘	KEININGHAM T L PERKINS MUNN T	2003	Journal of Service Research2003，6，1：	1
7	The impact of customer satisfaction on share-of-wallet in a business-to-business environment 显示文摘	Keiningham T L Perkins-Munn T Evans H	2003	Journal of Service Research2003，6，1：	1
8	Return on quality (ROQ):Making service quality financially accountable显示文摘	Rust R T Zahorik A J Keiningham T L		0，，02：	1
9	The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Customer Retention, Recommen- dation, and Share - of - wallet 显示文摘	Keiningham T L	2007	Managing Service Quality2007，17，4：	1
10	A Longitudinal Examination of Net Promoter and Firm Revenue Growth显示文摘	Timothy L Keiningham Bruce Cooil Tor Wallin Andreassen		0，，03：	1
11	A longitudi- nal analysis of customer satisfaction and share of wallet: In- vestigating the moderating effect of customer characteristics 显示文摘	Cooil B Keiningham T L Aksoy L and Hsu M	2007	Journal of Marketing2007，71，1：	1
12	A longitudi- nal analysis of customer satisfaction and share of wallet: investigating the moderating effect of customer characteris- tics显示文摘	Cooil B Keiningham T L Aksoy L	2007	Journal of Marketing2007，71，1：	1
13	The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Customer Retention,Recommendation,and Share-of-wallet 显示文摘	Keiningham T L Cooil B Aksoy L Andreassen T W Weiner J	2007	Managing Service Quality2007，17，4：	1
14	A longitudinal examination of net promoter and firm revenue growth显示文摘	Keiningham T L Cooil B Andreassen T W and Aksoy L	2007	Journal of Marketing2007，71，3：	1
15	Does satisfaction matter more if a multiehannel customer is also a multi-company customer? 显示文摘	Larivi6re B Aksoy L Cooil B and Keiningham T L	2011	Journal of Service Manage ment2011，22，1：	1
16	Return on quality (ROQ): Making service quality financially accountable 显示文摘	Rust R T Zahorik A J Keiningham T L	1995	Journal of Marketing1995，，2：	1
17	Actual purchase as a proxy for share of wallet显示文摘	Perkins-Munn T Aksoy L and Keiningham T L	2005	Journal of Service Research2005，7，3：	1
18	A Longitudinal Analysis of Customer Satisfaction and Share of Wallet:Investigating the Moderating Effect of Customer Characteristics显示文摘	Cooil B Keiningham T L Aksoy L Hsu M	2007	Journal of Marketing2007，71，1：	1
19	Return on quality (ROQ) : making service quality financially accountable 显示文摘	Rust R T Zahorik A J Keiningham T L	1995	Journal of Marketing1995，59，：	1
20	An inves-tigation of the cross-national determinants of customer satis-faction显示文摘	Morgeson F V Mithas S Keiningham T L Aksoy L		0，，02：	1

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