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362篇 您的检索式：期刊名="Managing Service Quality"

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	题名	作者	年代	出处	被引量
1	E-service quality: a model of virtual service quality dimensions显示文摘	Jessica Santos	2003	Managing Service Quality2003，，3：	3
2	A conceptual model and empirical examination of the effect of service guarantees on post-purchase consumption evaluations显示文摘	McCollough M A and Gremler D D	2004	Managing Service Quality2004，14，1：	1
3	A manufacturer becoming service provider-Challen- ges and a paradox显示文摘	Brax S	2005	Managing Service Quality2005，15，2：	1
4	Service excellence in electronic channels显示文摘	ZEITHAML V A	2002	Managing Service Quality2002，12，3：	1
5	Customer-centered growth: five strategies for building competitive advantage显示文摘	Whiteley R Hessan D	1996	Managing Service Quality1996，6，5：	1
6	Managing Customer Expectations in Professional Services显示文摘	JUKKA OJASALO	2001	Managing service quality2001，，11：	1
7	Quality Management Framework for a Virtual enterprise network : a multi-agent approach 显示文摘	LAU H C	2003	Managing Service Quality2003，13，4：	1
8	Integrating SE- RVQUAL and Kanos Model into QFD for Service Excel- lence Development显示文摘	KAY C T THERESIA A PAWITRA	2001	Managing Service Quality2001，11，：	1
9	The influence of service environments on customer emotion and service outcomes显示文摘	Jiun-Sheng Chris Lin Haw-Yi Liang	2011	Managing Service Quality2011，，4：	1
10	Perceived e-service quality (PeSQ): Measurement validation and effects on consumer satisfaction and web site loyalty显示文摘	Eduard Cristobal Carlos Flavián Miguel Guinalíu	2007	Managing Service Quality2007，，：	1
11	Service quality in hospitals: the more favourable than you think显示文摘	Sohail MS	2003	Managing Service Quality2003，13，3：	1
12	Investigating and classifying clients' satisfaction with business incubator services显示文摘	ABDUH M D' SOUZA C QUAZI A	2007	Managing Service Quality2007，17，1：	1
13	The Role of Technology Readiness in Self-service Technology Acceptance显示文摘	Lin J-S Chang H-C	2011	Managing Service Quality2011，21，4：	1
14	A multi-attribute model of web site interactivity and customer satisfaction : an application of the Kano model 显示文摘	ZHAO Miao DHOLAKIA R R	2009	Managing Service Quality2009，19，3：	1
15	The relative importance of service features in explaining customer satisfaction: A comparison of measurement models显示文摘	Angelos Pantouvakis	2010	Managing Service Quality2010，，4：	1
16	Internalization of quality management in service organizations 显示文摘	Juan Jose Tari Inaki Heras Saizarbitoria Jorge Pereira	2013	Managing Service Quality2013，23，6：	1
17	Exploring Service Quality in the Health and Fitness Industry 显示文摘	Lagrosen S Lagrosen Y	2007	Managing Service Quality2007，17，1：	1
18	The dynamics of service clusters: A phenomenon for further study 显示文摘	JAY K	2001	Managing Service Quality2001，，6：	1
19	Service Quality and Its Relation to Satisfaction and Loyalty in Logistics Outsourcing Relationship 显示文摘	Juga J Juntunen J Grant D B	2010	Managing Service Quality2010，20，6：	1
20	Self-Service Technology Complaint Channel Choice, Exploring Consumers Motives 显示文摘	Nichola Robertson	2012	Managing Service Quality2012，22，2：	1

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