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79篇 您的检索式：作者名="Zeithaml VA"

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	题名	作者	年代	出处	被引量
1	E - S - QUAL: A multiple- item Scale for assessing electronic service quality 显示文摘	Zeithaml VA Parasuraman A Malhotra A	2005	Journal of Service Research2005，7，3：	1
2	A conceptual model of service quality and its implications for future research显示文摘	Parasuraman A Zeithaml VA Berry L L	1985	Journal of Marketing1985，，49：	1
3	The behavioral consequences of service quality显示文摘	Zeithaml VA Berry LL Parasuraman A	1996	Journal of Marketing1996，60，2：	1
4	SERVQUAL: A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality显示文摘	Parasuraman A Zeithaml VA Berry LL	1988	Journal of Retailing1988，64，1：	1
5	SERVQUAL:A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality显示文摘	Parasuramn A Zeithaml VA Berry LL	1988	Journal of Retailing1988，64，1：	1
6	Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence显示文摘	Zeithaml VA	1988	Journal of Marketing1988，，7：	1
7	A conceptual model of service quality and its implications for future research显示文摘	PARASURAMAN A ZEITHAML VA BERRY LL	1985	Journal of' Marketing1985，49，3：	1
8	A conceptual Model of Service Quality and its Implications for Future Research显示文摘	Parasuraman A Zeithaml VA Berry LL	1985	Journal of Marketing1985，3，29：	1
9	SERVQUAL:A multiple-item scale for measuring consumer perceptions of service quality显示文摘	Zeithaml VA Berry LL	1988	J Retailing1988，64，1：	1
10	A conceptual model of service quality and its implications for future research显示文摘	Parasuraman A Zeithaml VA Berry LL	1985	Journal of Marketing1985，49，4：	1
11	SERVQUAL: a multiple-item scale for measureing consumer perceptions of service quality显示文摘	Parasuraman A Zeithaml VA Berry LL	1988	JRetailing1988，64，1：	1
12	Consumer perceptions of price-quality and value: a means-end model and synthesis of evidence显示文摘	ZEITHAML VA	1988	J Marketing1988，52，3：	1
13	Communication and control process in the delivery of service quality显示文摘	Parasuraman A Zeithaml VA Berry LL	1988	Journal of Marketing1988，52，2：	1
14	A Con- ceptual Model of Service Quality and its Implications for Fu- ture Research 显示文摘	PARASURAMAN A ZEITHAML VA BERRY LL	1985	Journal of Marketing1985，，4：	1
15	E-S-QUAL A Multiple-Item Scale for Assessing Electronic Service Quality显示文摘	Parasuraman A Zeithaml VA Malhotra A	2005	Journal of Service Research2005，7，3：	1
16	Consumer perceptions of price,qual ity, and value: a means-end model and synthesis of evi- dence 显示文摘	Zeithaml VA	1988	Journal of Marketing1988，52，3：	1
17	The Behavioral Consequences of Service Quality 显示文摘	Zeithaml VA BelTy LL Parasuraman A	1996	Journal of Marketing1996，60，2：	1
18	SERVQUAL:A Multiitem Scale for Measuring Consumer Perceptions of Service Quality 显示文摘	PARASURAMAN A ZEITHAML VA BERRY LL	1988	Journal of Retailing1988，，1：	1
19	SERVQUAE: a multiple-item scale for measuring consumer perceptions of service quality显示文摘	Parasuraman A Zeithaml VA Berry LL	1988	J Retailing1988，64，1：	1
20	Consumer Perceptions of Price,Quality,and Value:A Means-end Model and Synthesis of Evidence显示文摘	VA Zeithaml		0，，03：	1

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