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| 1 | Waiting for service at the checkout: Negative emotional responses, store image and overall satisfaction显示文摘 | Allard C.R. van Riel Janjaap Semeijn Dina Ribbink Yvette Bomert-Peters | 2012 | Journal of Service Management2012，，2： | 1 |
| 2 | Comfort Your Online Customer:Quality,Trust and Loyalty on the Internet显示文摘 | Ribbink D Liljander A Streukens S | 2004 | Managing Service Quality2004，14，6： | 1 |
| 3 | Comfort your online customer : quality, trust and loy alty on the internet显示文摘 | Dina Ribbink Allard C R van Riel Veronica Liljander Sandra Streukens | 2004 | Managing Service Quality2004，，6： | 1 |
| 4 | Comfort Your Online Customer: Quality, Trust and Loyalty on The Internet显示文摘 | RIBBINK D VAN RIEL A C R LILJANDER V STREUKENS S | 2004 | Managing Service Quality2004，14，6： | 1 |
| 5 | Comfort your online customer: quality, trust and loyalty on the internet 显示文摘 | Ribbink D Van Riel A C R Liljander V | 2004 | Managing Service Quality2004，，4： | 1 |
| 6 | Comfort Your Online Customer:Quality,Trust and Loyalty on The Internet显示文摘 | RIBBINK D VANRIELACE LIJVl | 2004 | Managing Service Quality2004，14，6： | 1 |
| 7 | Comfort your online customer: quality, trust and loyalty on the Internet 显示文摘 | Ribbink D van Riel A C R Liljander V | 2004 | Managing Service Quality2004，14，6： | 1 |
| 8 | Waiting for serv- ice at the checkout: negative emotional responses, store im- age and overall satisfaction 显示文摘 | Allard C R Semeijn J Ribbink D | 2012 | Journal of Service Management2012，23，2： | 1 |
| 9 | Comfort your 显示文摘 | Ribbink D Van Riel A C R Liljander V | 2004 | Manageing service quality2004，14，6： | 1 |
| 10 | Workload demand in police officers during mountain bike patrols显示文摘 | TAKKEN T RIBBINK A HENEWEER H | | 0，，02： | 1 |
| 11 | 'Waiting for service at the checkout: Negative emotional responses, store image and overall satis- faction' 显示文摘 | Riel A C R V Semeijn J Ribbink D | 2012 | Journal of Service Management2012，23，2： | 1 |
| 12 | Comfort your online customer: quality, trust and loyalty on the internet显示文摘 | Dina Ribbink Allard C.R. van Riel Veronica Liljander Sandra Streukens | 2004 | Managing Service Quality2004，，6： | 1 |
| 13 | Comfort your online customer: quality, trust and loyalty on the internet显示文摘 | Ribbink D Van Riel A C R Liljander V | 2004 | Managing service quality2004，14，6： | 1 |
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