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273篇 您的检索式：作者名="Bitner M"

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	题名	作者	年代	出处	被引量
1	Hereditary deafness and phenotypingin humans显示文摘	Bitner G Lindzicz M	2002	Br Med Bull2002，63，1：	1
2	Tracking the evolution of the service marketing literature显示文摘	Fisk B Bitner M J	1993	Journal of Retailing1993，69，1：	1
3	Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 显示文摘	BITNER M J	1990	Journal of Marketing1990，54，2：	1
4	Servicescapes: the impact of physical surroundings on customers and employees 显示文摘	Bitner M J	1992	Journal of Marketing1992，56，2：	1
5	The service encounter: di- agnosing favorable and unfavorable incidents 显示文摘	Bitner M J Booms B H Tetreault M S	1990	The Journal of Marketing1990，54，：	1
6	The Service Encounter: Diagnosing Favorable and Unfavorable Incidents显示文摘	Bitner M J Bernard H B Stanfield M T	1990	Journal of Marketing1990，54，1：	1
7	Evaluating Service Encounters:The Effects of Physical Surroundings and Employee Re-sponses显示文摘		1990	Journal of Marketing1990，54，2：	1
8	Evaluating service encounters: The effects of physical smroundings and employee response 显示文摘	Bitner M J	1990	Journal of Marketing1990，54，2：	1
9	Job Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 显示文摘	Bitner M	1990	Journal of Marketing1990，54，：	1
10	The service encounter: Diagnosing favorable and unfavorable incident显示文摘	Bitner M J Bernard H Tetreault M S	1990	Journal of Marketing1990，54，1：	1
11	Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 显示文摘	Bitner M J	1990	Journal of Marketing1990，54，2：	1
12	The service encounter diagnosing favorable and unfavorable incidents 显示文摘	Bitner M J Bernard H B Mary S T	1990	Journal of Marketing1990，54，1：	1
13	Tracking the Evolution of the Services Marketing Literature显示文摘	Brown S W Bitner M J	1993	Journal of Retailing1993，69，1：	1
14	The evolution and discovery of services science in business schools显示文摘	JO BITNER M BROWN W S	2006	Communications of the ACM2006，49，7：	1
15	Evaluating Service Encounters:The Effects of Physical Surroundings and Employee Responses显示文摘	BITNER M J	1990	Journal of Marketing1990，，：	1
16	Muhicolour micropatterning of thin films of dry gels 显示文摘	Klajn R Fialkowski M Bensemann I T Bitner A Campbell C J Bishop K Smoukov S Grzybowski B A	2004	Nature materials2004，3，：	1
17	Marketing services by managing the environment 显示文摘	Booms B H Bitner M J	1982	Cornell Hotel and Restaurant Administration Quarterly1982，23，5：	1
18	Choosing among alternative service delivery modest an in- vestigation of customer trial of self-service technologies 显示文摘	MEUTER M L BITNER M J OSTROM A L	2005	Journal of Marketing2005，，2：	1
19	Evaluation service encounters:the effects of physical surroundings and employee responses显示文摘	Bitner M J	1990	Journal of Marketing1990，54，2：	1
20	Evaluating service encounters: The effects of physical surroundings and employee responses 显示文摘	Bitner J M	1990	Journal of Marketing1990，54，2：	1

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