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89篇 您的检索式：作者名="OSTROM A L"

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	题名	作者	年代	出处	被引量
1	Complaining to the masses:the role of protest framing in customer created complaint web sites显示文摘	Ward J C Ostrom A L	2006	Journal of Consumer Research2006，33，2：	1
2	Self- service technologies: understanding customer satisfaction with technology- based service encounters 显示文摘	Meuter M L Ostrom A L Roundtree R I	2000	Journal of Marketing2000，64，3：	1
3	Client co-production in knowledge-intensive business services 显示文摘	BETI'ENCOURT L OSTROM A BROWN S	2002	California Management Review2002，44，4：	1
4	Choosing among alternative service delivery modest an in- vestigation of customer trial of self-service technologies 显示文摘	MEUTER M L BITNER M J OSTROM A L	2005	Journal of Marketing2005，，2：	1
5	Implementing successful self - service technologies 显示文摘	Bitner M J Ostrom A L Meuter M L	2002	Academy of Management Executive2002，16，4：	1
6	Client Co-Production in Knowledge-Intensive Business Service显示文摘	BETTENCOURT L A OSTROM A L BROWN S W ROUNDTREE R I	2002	Dalifornia Management Review2002，44，4：	1
7	Loyalty programs and a sense of community 显示文摘	Rosenbaum M S Ostrom A L Kuntze R	2005	Journal of Services Marketing2005，19，4：	1
8	Client co-production in knowledge-intensive business serviees显示文摘	BETTENCOURT L A OSTROM A L BROWN S W et at	2002	California Management Review2002，44，：	1
9	Client co-production in knowledge-intensive business services 显示文摘	Bettencourt L A Ostrom A L Brown S W	2002	California Management Review2002，44，4：	1
10	Implementing successful self-service technologies 显示文摘	Bitner M J Ostrom A L Meuter M L (2002)	2002	The Academy of Management Executive2002，，：	1
11	Molecularly intact and dissociative adsorption of water on clean Cu(110): A comparison with the waterlRu(OOI) system显示文摘	ANDERSSON K GOMEZ A GLOVER C NORDLUND D OSTROM H SCHIROS T TAKAHASHI 0 OGASAWARA H PETTERSSON L G M NILSSON A	2005	Surface Science2005，585，：	1
12	Complaining to the masses: The role of protest framing in customer-created complaint web sites显示文摘	Ward J C and Ostrom A L	2006	Journal of Consumer Research2006，33，2：	1
13	Structure of water adsorbed on the open Cu(110) surface: H-up, H-down, or both?显示文摘	SCHIROS T HAQ S OGASAWARA H TAKAHASHI 0 OSTROM H ANDERSSON K PETTERSSON L G M HODGSON A NILSSON A	2006	Chemical Physics Letters2006，46，：	1
14	Client co-production in knowledge-intensive business services显示文摘	Bettencourt L A Ostrom A L Brown S W		0，，04：	1
15	The effect of guarantees on consumers' evaluation of services 显示文摘	Ostrom A L Iacobucci D	1998	The Joumal of Services Marketing1998，12，5：	1
16	Self-serviee technologies: understanding customer satisfaction with technology- based service encounters 显示文摘	Meuter M L Ostrom A L Roundtree R I	2000	The Journal of Marketing2000，，：	1
17	Client co-production in knowledge-intensive business services 显示文摘	BETTENCOURT L A OSTROM A L BROWN S W	2002	California Management Review2002，44，4：	1
18	Client co - production in knowledge - intensive business services 显示文摘	Bettencourt L A Ostrom A L Brown S W Roundtree R J	2002	California Management Review2002，，4：	1
19	Suggested Procedures for Analyzing freeway Weaving Sections 显示文摘	OSTROM B LEIMAN L MAY A D	1993	Transportation Research Record1993，1398，：	1
20	Client co-pro- duction in knowledge-intensive business serviees显示文摘	BETTENCOURT L A OSTROM A L	2002	Cali- fornia Management Review2002，44，4：	1

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