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76篇 您的检索式：作者名="Bitner B J"

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	题名	作者	年代	出处	被引量
1	Tracking the evolution of the service marketing literature显示文摘	Fisk B Bitner M J	1993	Journal of Retailing1993，69，1：	1
2	The service encounter: di- agnosing favorable and unfavorable incidents 显示文摘	Bitner M J Booms B H Tetreault M S	1990	The Journal of Marketing1990，54，：	1
3	The Service Encounter: Diagnosing Favorable and Unfavorable Incidents显示文摘	Bitner M J Bernard H B Stanfield M T	1990	Journal of Marketing1990，54，1：	1
4	The service encounter diagnosing favorable and unfavorable incidents 显示文摘	Bitner M J Bernard H B Mary S T	1990	Journal of Marketing1990，54，1：	1
5	Muhicolour micropatterning of thin films of dry gels 显示文摘	Klajn R Fialkowski M Bensemann I T Bitner A Campbell C J Bishop K Smoukov S Grzybowski B A	2004	Nature materials2004，3，：	1
6	Marketing services by managing the environment 显示文摘	Booms B H Bitner M J	1982	Cornell Hotel and Restaurant Administration Quarterly1982，23，5：	1
7	The service encounter: diagnosing favourable and unfavourable incidents显示文摘	Bitner M J Booms B and Tetreault M S	1990	Journal of Marketing1990，54，1：	1
8	The Service En- counter: Diagnosing Favorable and Unfavorable Incidents 显示文摘	Bitner M J Booms B H Tetreauh M S	1990	Journal of Marketing1990，，：	1
9	Critical Service Encounters: The Employee's Viewpoint 显示文摘	BITNER M J BOOMS B H MOHR L A	1994	Journal of Marketing1994，58，4：	1
10	Marketing services by managing the environment 显示文摘	BOOMS B H BITNER M J	1982	Comell Hotel and Restaurant Administration Quarterly1982，23，5：	1
11	The service encounter:Diagnosing favorable and unfavorable incidents显示文摘	Bitner M J Bernard H B Stanfield M T	1990	Journal of Marketing1990，54，1：	1
12	The service en- counter: diagnosing favorable and unfavorable incident 显示文摘	Bitner M J Booms B H Tetreault M S	1990	Journal of Marketing1990，54，1：	1
13	Critical service en- counters: the employee's viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，3：	1
14	Critical service encounters: The employee's viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，10：	1
15	Customer Contributions and Roles in Service Delivery 显示文摘	Bitner B J Faranda W T Hubbert A R Zeithaml V A	1997	International Journal of Service Industry Manage- ment1997，8，3：	1
16	The service encounter: Diagnosing favorable and unfavorable incidents显示文摘	Bitner M J Booms B H Tetreault M S	1990	Journal of Marketing1990，54，1：	1
17	Critical service encounters: The employee's viewpoint显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，4：	1
18	The service encounter: diagnosing favorable and unfavorable incidents显示文摘	Bitner M J Booms B H Tetreauh M S	1990	The Journal of Marketing1990，54，1：	1
19	The Service Encounter:Diagnosing Favorable And Unfavorable 显示文摘	Bitner M J Booms B H Tetreauh M S	1990	Journal of Marketing1990，54，1：	1
20	Critical service encounters: The employee's viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，4：	1

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