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	题名	作者	年代	出处	被引量
1	E‐satisfaction and e‐loyalty: A contingency framework显示文摘	Rolph E.Anderson Srini S.Srinivasan	2003	Mark2003，，2：	2
2	A conceptual model of perceived customer value in e‐commerce: A preliminary investigation显示文摘	ZhanChen Alan J.Dubinsky	2003	Psychol Mark2003，，4：	2
3	A measure of service quality for retail store : Scale development and validation显示文摘	DABHOKAR A P THORPE D I RENTZ J O	1996	J Acad Mark Sci1996，24，1：	1
4	Antecedents and consequences of the growth of customer - centric marketing显示文摘	Sheth J Sisodia RS Sharma A	2000	Acad Mark Sci2000，28，：	1
5	Estimation and hedging effectiveness of time‐varying hedge ratio: Flexible bivariate garch approaches显示文摘	Sung YongPark Sang YoungJei	2009	J Fut Mark2009，，1：	1
6	Shame‐Free Guilt Appeals: Testing the Emotional and Cognitive Effects of Shame and Guilt Appeals显示文摘	Vanessa Boudewyns Monique M. Turner Ryan S. Paquin	2013	Mark2013，，9：	1
7	Measuring customer service quality in international marketing channels:A multimethod approach 显示文摘	WETZELS M KO DE RUYTER LEMMINK J	1995	J Busin Indust Mark1995，10，5：	1
8	Venture Capital Investment Practices in Europe and the United States 显示文摘	Schwienbacher A	2008	Financial Mark Portfolio Management2008，22，3：	1
9	Study on the Senescence-Accelerated Mouse (SAM) 显示文摘	Zhu Tianjunnan	1990	Japan Conference Mark1990，79，2：	1
10	The Commitment-Trust Theory of Relationship Marketing显示文摘	Morgan RM Hunt SD	1994	Mark1994，，58：	1
11	Can consumers recognize misleading advertising content in a media rich online environment?显示文摘	AnuMitra Mary AnneRaymond Christopher D.Hopkins	2008	Mark2008，，7：	1
12	Customer satisfac- tion, market share, and profitability: findings from Sweden 显示文摘	Anderson EW Fornell C Lehmann DR	1994	J Mark1994，58，3：	1
13	Market orientation and the learning organization 显示文摘	SEATER S F NARVER F J	1995	J MARK1995，，59：	1
14	U S military'green bullet'显示文摘		1999	Assoeiatian of Firearm and Tool Mark Examiners Journal1999，31，4：	1
15	Violence against nurses in hospitals:prevalence and effects显示文摘	Atawneh FA Zahid MA A1-Sahlawi KS	2003	British J Nursing (Mark Allen Publishing)[Br J Nurs]2003，12，2：	1
16	Conceptualizing guilt in the consumer decision-making process 显示文摘	Burnett M S Lundford D A	1994	Consum Mark1994，11，3：	1
17	The path of pa-tient loyalty and the role of doctor reputation显示文摘	Torres EA Vasquez Parraga AZ Barra C	2009	Health Mark Q2009，26，3：	1
18	Personal characteristics as moderators of the relationship between customer satisfaction and loyalty—an empirical analysis显示文摘	ChristianHomburg AnnetteGiering	2000	Psychol Mark2000，，1：	1
19	Hospital advertising: does it influence consumers显示文摘	Fisher C M Anderson C J	1990	J Health Care Mark1990，10，4：	1
20	HLA and bronchopul- monary dysplasia susceptibility: a pilot study显示文摘	Rocha G Proena E Areias A	2011	Dis Mark ers2011，31，4：	1

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