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1107篇 您的检索式：作者名="Zeithaml V"

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	题名	作者	年代	出处	被引量
1	Perceived service quality as a customer-based performance measure:an empirical examination of organizational barriers using an extended service quality model显示文摘	Berry L L Zeithaml V A	1991	Human Resource Management1991，30，3：	1
2	SERVQUAL:A multiple item scale for measuring consumer perceptions of service quality 显示文摘	Parasuraman A Zeithaml V A Berry L L	1988	J Retailing1988，1，64：	1
3	Service Quality Delivery Through Web Sites:A Critical Review of Extant Knowledge显示文摘	Zeithaml V A Parasuraman A Malhotra A	2002	A-cademy of Marketing Science Journal2002，30，4：	1
4	Consumer perceptions of price, quality and value : a means and model and synthesis of evidence显示文摘	Zeithaml V A	1988	Journal of Marketing1988，52，3：	1
5	Service excellence in electronic channels显示文摘	ZEITHAML V A	2002	Managing Service Quality2002，12，3：	1
6	The behavioral conse- quences of service quality显示文摘	Zeithaml V A Berry L L Parasuraman A	1996	Journal of Marketing1996，60，2：	1
7	SERVQUAL:a mul- tiple-item scale for measuring consumer perceptions of service quality显示文摘	PARASURAMAN A ZEITHAML V A	1988	Journal of Retailing1988，64，1：	1
8	A Conceptual Model of Service Quality and Its Implications for Future Research显示文摘	Parasuraman A Zeithaml V A Berry L L	1985	Journal of Marketing1985，49，4：	1
9	Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 显示文摘	Zeithaml V A (1988)	1988	The Journal of Marketing1988，52，3：	1
10	Understanding Customer Expectations of Service 显示文摘	PARASURAMAN A BERRY L L ZEITHAML V A	1991	Sloan Management Review1991，32，1：	1
11	A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality显示文摘	Parasuraman A Zeithaml V Berry L	1985	Journal of Retailing1985，64，1：	1
12	Consumer Perception of Price, Quality, and Val- ue: A Means-end Model Synthesis of Evidence显示文摘	Zeithaml V A	1988	Journal of Marketing1988，52，7：	1
13	Servqual:A multiple-item scale for measuring customer perceptions of service quality显示文摘	PARASURAMAN A ZEITHAML V BERRY L L		0，，01：	1
14	Consumer Perceptions of Price, Quality, and Value: A Means- End Model and Synthesis of Evidence显示文摘	Zeithaml V A	1988	Journal of Marketing1988，52，3：	1
15	E-S-QUALA multiple-item scale for assessing electronic service quality显示文摘	Parasuraman A Zeithaml V A Malhotra A	2005	Journal of Service Research2005，7，3：	1
16	SERVQUAL:A multiple - item scale for measuring consumer perceptions of service quality显示文摘	Parasuraman A Zeithaml V A Berry L L	1988	Journal of Retailing1988，64，1：	1
17	Characteristics Affecting the Acceptance of Retailing Technologies : A Comparison of Elderly and Nonelderly Consumers 显示文摘	Zeithaml V A Berry L (1987)	1987	Journal of Retailing1987，63，1：	1
18	Refinement and re- assessment of the SERVQUAL scale显示文摘	Parasuraman A Berry L L Zeithaml V A	1985	Journal of retailing1985，，：	1
19	SERVQUAL:A multiple-item scale for measuring consumer perceptions of service quality显示文摘	Parasuraman A Zeithaml V A Berry L L	1988	Journal of Retailing1988，，：	1
20	A conceptual model of service quality and its implications for future research显示文摘	Parasuraman A Zeithaml V A Berry L L	1985	Journal of Marketing1985，49，4：	1

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