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37篇 您的检索式：作者名="Reichheld Frederick F"

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	题名	作者	年代	出处	被引量
1	Loyalty-Bared Management显示文摘	Reichheld Frederick F	1993	Harvard Business Review1993，71，：	1
2	The loyalty effect the relationship between loyalty and profits 显示文摘	Reichheld Frederick F	2000	European Business Journal2000，，：	1
3	Learning from Customer Defections显示文摘	Reichheld Frederick F	1996	Harvard Business Review1996，74，2：	1
4	E-loyalty:Your secret weapon on the web显示文摘	Reichheld Frederick F Schefter		0，，4：	1
5	Zero defections:quality comes to services显示文摘	Reichheld Frederick F Sasser W.E		0，，05：	1
6	Loyalty-Based Managements显示文摘	Reichheld Frederick F	1993	Harvard Business Review1993，，71：	1
7	Loyalty and the Renaissance of Marketing显示文摘	Reichheld Frederick F	1994	Marketing Management1994，2，4：	1
8	Learning from Customer Defection显示文摘	Reichheld Frederick F	1996	Harvard Business Review1996，74，2：	1
9	E-loyalty: Your Secret Weapon on the Web显示文摘	Reichheld Frederick F Phil Schefier	2000	Harvard Business Review2000，78，4：	1
10	Lead for loyalty显示文摘	Reichheld Frederick F		0，，：	1
11	Avoid the four perils of CRM显示文摘	Darrell Rigby Frederick F Reichheld	2002	Harvard Business Review2002，，1：	1
12	Loyalty-based Management显示文摘	Reichheld Frederick F	1993	Harvard Business Review1993，71，2：	1
13	The Loyalty effect-the relationship between loyalty and profits显示文摘	Frederick F	2000	European Business Journal2000，12，3：	1
14	Zero defections:quality comes to service显示文摘	Frederick F Reichheld W Earl Sasser Jr	1990	Harvard Business Review1990，，：	1
15	Zero defections: quality comes to services 显示文摘	Reichheld Frederick F Earl W Sasser	1990	Harvard Business Review1990，42，：	1
16	Zero Defections: Quality Comes to Services 显示文摘	Reichheld Frederick F W Earl Sasser Jr	1990	Harvard Business Review1990，，10：	1
17	E - Loyalty: Your Secret Weapon On the Web 显示文摘	Frederick F Reichheld Phil Schefier	2000	Harvard Business Review2000，78，：	1
18	Zero defections:Quality comes to services 显示文摘	Reichheld Frederick F Sasser Junior W Earl	1990	Harvard Business Review1990，68，5：	1
19	Zero defections:quality comes to services显示文摘	Earl W Sasser	1990	Harvard Business Review1990，，910：	1
20	The One Number You Need to Grow显示文摘	Reichheld Frederick F	2003	Harvard Business Review2003，81，12：	1

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