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55篇 您的检索式：作者名="Bitner J L"

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	题名	作者	年代	出处	被引量
1	Choosing among alternative service delivery modest an in- vestigation of customer trial of self-service technologies 显示文摘	MEUTER M L BITNER M J OSTROM A L	2005	Journal of Marketing2005，，2：	1
2	Implementing successful self - service technologies 显示文摘	Bitner M J Ostrom A L Meuter M L	2002	Academy of Management Executive2002，16，4：	1
3	Critical Service Encounters: The Employee's Viewpoint 显示文摘	BITNER M J BOOMS B H MOHR L A	1994	Journal of Marketing1994，58，4：	1
4	Critical service en- counters: the employee's viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，3：	1
5	Critical service encounters: The employee's viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，10：	1
6	Implementing successful self-service technologies 显示文摘	Bitner M J Ostrom A L Meuter M L (2002)	2002	The Academy of Management Executive2002，，：	1
7	Critical service encounters: The employee's viewpoint显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，4：	1
8	Critical service encounters: The employee's viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，4：	1
9	Critical service encoun-ters: The employee’ s viewpoint 显示文摘	M J BITNER B H BOOMS L A MOHR	1994	Journal of Marketing1994，58，4：	1
10	Critical service encounters: The employee’s viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，4：	1
11	The role of employee effort in satisfaction with service transactions 显示文摘	L A MOHR M J BITNER	1995	Journal of Business Research1995，，32：	1
12	Technology Infusion in Service Encounlers 显示文摘	Bitner M J Brown S W Meuter M L	2000	Journal of the Academy of Marketing Science2000，28，1：	1
13	Critical service encounters:The employee' s viewpoint显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，4：	1
14	Technology infusion in service encounters 显示文摘	Bitner M J Brown S W Meuter M L	2000	Journal of Academy of Marketing Science2000，28，1：	1
15	Tne interlaminar fracture of organic - matrix, woven reinforcement composites显示文摘	Bascom WD Bitner J L Moulton R J	1980	Composites1980，11，1：	1
16	Choosing among alternative service delivery modes: An investigation of customer trial of self - service technologies 显示文摘	MEUTER M L BITNER M J OSTROM A L BROWN S W	2005	Journal of Mar- keting2005，，：	1
17	Choosing AmongAlternative Service Delivery Modes: An Investigation of CustomerTrial of Self-service Technologies显示文摘	Meuter M L Bitner M J Ostrom A L	2005	Journal of Marketing2005，69，2：	1
18	Critical service en- counters: The employee's viewpoint显示文摘	Bitner M J Booms B H Mohr L A	1994	The Journal of Marketing1994，8，4：	1
19	Moving forward andmaking a difference: Research priorities for the science ofservice 显示文摘	Ostrom A L Bitner M J Brown S W	2010	Journal of Service Research2010，13，1：	1
20	The Influence ofTechnology Anxiety on Consumer Use and Experiences with Self -service Technologies 显示文摘	Meuter M L Ostrom A L Bitner M J	2003	Journal of Business Research2003，56，11：	1

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