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161篇 您的检索式：作者名="REICHHELD F"

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	题名	作者	年代	出处	被引量
1	Zero defects: quality comes to services显示文摘	REICHHELD F F SASSER W E	1990	Harvard Business Review1990，，910：	1
2	The loyahy effect--the relationship between loyalty and profits显示文摘	Reichheld F F	2000	European Business Journal2000，12，3：	1
3	The loyalty effect:the hidden force behind growth,profits,and lasting value显示文摘	Reichheld F F Thomas Teal	1996	Long Range Planning1996，29，6：	1
4	Thiol-based redox homeostasis and signaling 显示文摘	Cejudo F J Meyer A J Reichheld J P	2014	Frontiers in Plant science2014，5，：	1
5	Zero Defections:Quality Comes to Services显示文摘	Reichheld F Sasser W	1990	Harvard Business Review1990，68，5：	1
6	Zero Defections: Quality Comes toServices 显示文摘	F F Reichheld & W E Sasser Jr	1990	Harvard Business Review1990，68，5：	1
7	Zero defections: Quality comes to service显示文摘	Reichheld F F Sasser W Jr	2004	Harvard Business Review2004，68，5：	1
8	Avoid the Four Perils of CRM显示文摘	Rigby Darrell K Reichheld Frederlek F Sehefter Phil	2002	Harvard Business Review February2002，80，2：	1
9	Zero defections: Quality comes to services显示文摘	Reichheld F F Sasser W E Jr	1990	Harvest Business Review1990，，5：	1
10	E-loyalty your secret weapon on the web 显示文摘	REICHHELD D F F SCHEFTER P		Harvard Business Review0，200，7：	1
11	Loyalty-Bared Management显示文摘	Reichheld Frederick F	1993	Harvard Business Review1993，71，：	1
12	The loyalty effect the relationship between loyalty and profits 显示文摘	Reichheld Frederick F	2000	European Business Journal2000，，：	1
13	Learning from Customer Defections显示文摘	Reichheld Frederick F	1996	Harvard Business Review1996，74，2：	1
14	Zero defections: quality comes to services 显示文摘	REICHHELD F F SASSER W E	1990	Harvard Business Review1990，68，5：	1
15	The One Number You Need to Grow 显示文摘	Reichheld F F	2003	Harvard Business Review2003，，12：	1
16	Thioredoxins and glutaredoxins:unifying elements in redox biology显示文摘	Meyer Y Buchanan B B Vignols F Reichheld J P	2009	Annual Review of Genetics2009，43，：	1
17	E-loyalty: Yoursecret weapon on the web 显示文摘	Reichheld F F Schefter P	2000	Harvard Business Review2000，78，4：	1
18	E-loyalty:Your secret weapon on the web显示文摘	Reichheld Frederick F Schefter		0，，4：	1
19	Zero defections:quality comes to services显示文摘	Reichheld Frederick F Sasser W.E		0，，05：	1
20	Avoid the four perils of CRM显示文摘	DARRLL R REICHHELD F	2002	Harvard Business Review2002，，1：	1

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