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128篇 您的检索式：作者名="GREMLER"

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	题名	作者	年代	出处	被引量
1	Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?显示文摘	Thorsten Hennig-Thurau Kevin P. Gwinner Gianfranco Walsh Dwayne D. Gremler	2004	Journal of Interactive Marketing2004，，1：	8
2	A conceptual model and empirical examination of the effect of service guarantees on post-purchase consumption evaluations显示文摘	McCollough M A and Gremler D D	2004	Managing Service Quality2004，14，1：	1
3	The loyalty ripple effect:appreciating the full value of customers显示文摘	Gremler D D Brown S W	1999	International Journal of Service Industry Management1999，10，3：	1
4	Understanding Relationship Marketing Outcomes an Integration of Relational Benefits and Relationship Quality显示文摘	Hennig-Thurau T Gwinner K P Gremler D D	2002	Journal of Service Research2002，，3：	1
5	The loyalty ripple effect:Appreciating the full value of customers 显示文摘	Gremler D D Brown S W	1990	International Journal of Serv- ice Industry Management1990，10，3：	1
6	Customer-employee rapport in service relationships 显示文摘	Gremler D D Gwinner K P	2000	Journal of Service Research2000，，3：	1
7	Generating positive word-of-mouth communication through customer-employee relationships 显示文摘	Gremler D D Gwinner K P Brown S W	2001	International Journal of Service Industry Management2001，12，1：	1
8	Service loyalty: its nature,importance, and implications显示文摘	Gremler D D Brown S W	1996	Advancing service quality: A global perspective1996，，：	1
9	Relational benefits in services industries: The customer’s perspective显示文摘	Kevin P. Gwinner Dwayne D. Gremler Mary Jo Bitner	1998	Journal of the Academy of Marketing Science1998，，2：	1
10	The critical incident technique in service research 显示文摘	Gremler D	2004	Journal of Service Research2004，7，1：	1
11	Re- lational benefits in services industries the customer' s per- spective 显示文摘	Gwinner K P Gremler D D Bintner M J	1998	Journal of the academy of marketing science1998，26，2：	1
12	Understanding Relationship Marketing Outcomes: An Integration of Rela- tional Benefits and Relationship Quality 显示文摘	Thorsten Hennig - Thurau Kevin P Gwinner Dwayne D Gremler	2002	Journal of Service Research2002，4，3：	1
13	Service Encounter Emotional Value:The DyadicInfluence of Customer and Employee Emotions显示文摘	BAILEY J L GREMLER D D MCCOLLOUGH MA	2001	Services Marketing Quarterly2001，23，1：	1
14	Generating positive word-of-mouth communication through customer-employee relationships显示文摘	Dwayne D. Gremler Kevin P. Gwinner Stephen W. Brown	2001	International Journal of Service Industry Management2001，，1：	1
15	Relational benefits in services industries: the customer's perspeetive 显示文摘	Gwinner K P Gremler D D Bitner M J	1998	Journal of the Academy of Marketing Science1998，26，2：	1
16	Relational benefits in services industries: The customer’s perspective显示文摘	Kevin P. Gwinner Dwayne D. Gremler Mary Jo Bitner	1998	Journal of the Academy of Marketing Science1998，，2：	1
17	Relatinnal benefits in service industries: the customer's perspective 显示文摘	Gwinner K P Gremler D D Bimer M J	1998	Journal of the Academy of Marketing Science1998，26，2：	1
18	Understanding Relationship Marketing Outcomes显示文摘	Gwinner K P Hennig-Thurau T Gremler D D		Journal of Service Research0，2，3：	1
19	Twenty Years of Service Guarantee Research显示文摘	Hogreve J Gremler D D	2009	Journal of Service Research2009，11，4：	1
20	A conceptual model and empirical examination of the effect of service guarantees on post-purchase consumption evaluations 显示文摘	McCollough M A Gremler D D	2004	Managing Service Quality2004，14，1：	1

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