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1716篇 您的检索式：期刊名="Quality Management "

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	题名	作者	年代	出处	被引量
1	E-service quality: a model of virtual service quality dimensions显示文摘	Jessica Santos	2003	Managing Service Quality2003，，3：	3
2	On the limited value of cost of quality models显示文摘	FreieslebenJ	2004	Total Quality Management & Business Excellence2004，15，7：	1
3	Company quality assessment显示文摘		1993	Total Quality Management1993，8，：	1
4	QFD,organisational creativity and productivity显示文摘	POLITIS J D	2005	International Journal of Quality & Reliability Management2005，22，1：	1
5	Clinical paths for cardiac surgery patients a multidisciplinary approach to quality improvement outcomes显示文摘	Rudisill P Phillips M Payne C M	1994	Journal of Hospital Quality Management1994，，8：	1
6	An Integrated Framework for Post-ISO 9000 Quality Development显示文摘	Manoochehr N Dennis F K	2000	International Journal of Quality & Reliability Management2000，17，3：	1
7	A conceptual model and empirical examination of the effect of service guarantees on post-purchase consumption evaluations显示文摘	McCollough M A and Gremler D D	2004	Managing Service Quality2004，14，1：	1
8	A manufacturer becoming service provider-Challen- ges and a paradox显示文摘	Brax S	2005	Managing Service Quality2005，15，2：	1
9	System dynamics approach to analyzing the cost factors effects on cost of quality 显示文摘	BEHDAD K HADI S FAHIME K B	2009	International Journal of Quality & Reliability Management2009，26，7：	1
10	Service excellence in electronic channels显示文摘	ZEITHAML V A	2002	Managing Service Quality2002，12，3：	1
11	An analysis of B2B relationship quality among Ira- nian managers: a comparison between Iranian and English managers 显示文摘	NAUD6 P	2007	Total Quality Management & Business Excellence2007，18，8：	1
12	An Empirical Assessment and Applica- tion of SERVQUAL in a Mainland Chinese Department Store 显示文摘	Xiande Zhao	2002	Total Quality Management2002，13，2：	1
13	The Drivers of Customer Satisfaction and Loyalty from Denmark 显示文摘	MAETENSEN A GRONHOLDT L KRISTENSEN K	2000	Total Quality Management2000，11，46：	1
14	Integrating Kano's model into web-community service quality 显示文摘	KUO Ying-feng	2004	Total Quality Management & Business Excellence2004，15，7：	1
15	Improving quality through value stream mapping: a case study of a physician' s clinic显示文摘	Lummus R R Vokurka R J Rodeghlero B	2006	Total Quality Management2006，17，8：	1
16	Process embedded design of integrated manage- ment systems显示文摘	Asif M de Bruijn E J Fisscher O A M	2009	International Journal of Quality Reliability Management2009，26，3：	1
17	The economic effects of quality improvement显示文摘	Freiesleben J	2005	Total Quality Management & Business Excellence2005，16，7：	1
18	Paying in injection-drug users to educate and recruit their peers:Why participant driven interventions are an ethical public health model显示文摘	Hughes J	1999	Quality Management in Health Care1999，7，4：	1
19	Analysis of the discrete time Geo/Geo/1 queue with single working vacation显示文摘	Li J Tian N	2008	Quality Technology and Quantitative Management2008，5，：	1
20	Modelling Customer Satisfaction and Loyalty on Aggregate Levels: Experience from the ECSI Pilot Study 显示文摘	Claes Cassel Jan A Eklof	2001	Total Quality Management2001，12，78：	1

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