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991篇 您的检索式：期刊名="Journal of Service Management"

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	题名	作者	年代	出处	被引量
1	Consumer responses to compensation, speed of recovery and apology after a service failure显示文摘	Jochen Wirtz Anna S. Mattila	2004	International Journal of Service Industry Management2004，，2：	3
2	An experimental study of service recovery options显示文摘	Christo Boshoff	1997	International Journal of Service Industry Management1997，，2：	2
3	Causes and consequences of consumer online privacy concern显示文摘	Jochen Wirtz May O. Lwin Jerome D. Williams	2007	International Journal of Service Industry Management2007，，4：	2
4	The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviour显示文摘	Jochen Wirtz Patricia Chew	2002	International Journal of Service Industry Management2002，，：	2
5	Managing the transition from products to services显示文摘	Rogelio Oliva Robert Kallenberg	2003	International Journal of Service Industry Management2003，，2：	2
6	Empowerment, Attribution and Apologising as Dimensions of Service Recovery显示文摘	Boshoff Christo and Leong Jason	1998	International Journal of Service Industry Management1998，9，1：	1
7	Cultural heritage, local resources and sustainable tourism 显示文摘	Harry Coccossis	2008	International Journal of Services Technology and Management2008，10，1：	1
8	Managing Customer Relationships for Profit:The Dynamics of Relationship Quality显示文摘	Storbacka Kaj Strandvik Tore Grnroos Christian	1994	International Journal of Service Industry Management1994，5，5：	1
9	On the relationship between customer participation and satisfaction:Two frameworks显示文摘	Kellogg D L Youngdahl W E Bowen D E	1997	International Journal of Service Industry Management1997，8，3：	1
10	Customer loyalty in extended service settings显示文摘	Ruyter K D Bloemer J	1999	International Journal of Service Industry Management1999，10，：	1
11	Customer Loyalty in Extended Service Settings: The Interaction between Satisfaction, Value Anainment and Positive Mood 显示文摘	De Ruyter Ko Bloemer Josee	1999	International Journal of Service Industry Management1999，10，3：	1
12	A process theory of relationship ending显示文摘	Halinen A and Tahtinen J	2002	International Journal of Service Industry Management2002，13，2：	1
13	Gender differs: assessing a model of online purchase intentions in e-tail service 显示文摘	Chiu Y B Lin C P Tang L L	2005	Inernational Journal of Service Industry Management2005，16，41：	1
14	Managing the Transition from Products to Services显示文摘	R Oliva R Kallenberg	2003	International Journal of Service Industry Management2003，14，2：	1
15	Are service - based business models of the video game industry blueprints for the music industry? 显示文摘	WALDNER F ZSIFKOVITS M HEIDENBERGER K	2013	International Journal of Services Economics and Management2013，5，12：	1
16	New modes of in- novation:How services benefit industry显示文摘	Gadrey J Gallouj F Weinstein O	1995	Inter- national Journal of Service Industry Management1995，6，3：	1
17	The impact of service failures on customer loyalty: The moderating role of affective commitment显示文摘	Anna S. Mattila	2004	International Journal of Service Industry Management2004，，：	1
18	A Cost Analysis of Supply Chain Flexibility Configurations 显示文摘	APRILE D CLAUDIO A C GIANNOCCARO L	2006	International Journal of Services Teehnol-ogy and Management2006，7，5：	1
19	The effect of service guarantees on service recovery显示文摘	Liden Sara Bjorlin and Per Skalen	2003	International Journal of Service Industry Management2003，14，1：	1
20	Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise显示文摘	Andreassen T W Lindestad B	1998	International Journal of Service Industry Management1998，9，1：	1

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