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| 1 | BIG DATA:UNLEASHING INFORMATION显示文摘At present,it is projected that about 4 zettabytes(or 10**21 bytes)of digital data are being generated per year by everything from underground physics experiments to retail transactions to security cameras to global positioning systems.In the U.S.,major research programs are being funded to deal with big data in all five sectors(i.e.,services,manufacturing,construction,agriculture and mining)of the economy.Big Data is a term applied to data sets whose size is beyond the ability of available tools to undertake their acquisition,access,analytics and/or application in a reasonable amount of time.Whereas Tien(2003)forewarned about the data rich,information poor(DRIP)problems that have been pervasive since the advent of large-scale data collections or warehouses,the DRIP conundrum has been somewhat mitigated by the Big Data approach which has unleashed information in a manner that can support informed-yet,not necessarily defensible or valid-decisions or choices.Thus,by somewhat overcoming data quality issues with data quantity,data access restrictions with on-demand cloud computing,causative analysis with correlative data analytics,and model-driven with evidence-driven applications,appropriate actions can be undertaken with the obtained information.New acquisition,access,analytics and application technologies are being developed to further Big Data as it is being employed to help resolve the 14 grand challenges(identified by the National Academy of Engineering in 2008),underpin the 10 breakthrough technologies(compiled by the Massachusetts Institute of Technology in 2013)and support the Third Industrial Revolution of mass customization. | James M.TIEN | 2013 | Journal of Systems Science and Systems Engineering2013，22，2： | 34 |
| 2 | THE NEXT INDUSTRIAL REVOLUTION:INTEGRATED SERVICES AND GOODS显示文摘经济的产量或产品能被划分成服务产品和商品产品(由于生产,构造,农业和采矿) 。迄今为止,通常,服务和商品产品是独立集体的生产。与分别地集中了于发展和商品的大量生产的第一和第二条工业革命相对照,然而,下一个或第三条工业革命集中于服务或商品的集成;它在第 21 世纪的这第二十年正在开始。第三条工业革命(TIR ) 基于三主要工艺的 enablers 的融合(即,大数据分析学,适应服务并且数字生产) ;他们支撑集成或服务或商品的集体定制。是在一份更早的报纸详细说明了,我们认为集体定制是供应和需求链的同时、即时的管理,基于一个分类,那能以它的 underpinning 部件和管理 foci 被定义。即时集体定制的好处不能作为商品被说大话,服务变得难区分,导致压到优势的经济并且作为 servgoods 在是 co-produced 消费顾客的工业化国家的即时优点同时 co-producing 制片人。 | James M.TIEN | 2012 | Journal of Systems Science and Systems Engineering2012，21，3： | 16 |
| 3 | 零售企业服务质量的复杂性特征及实证研究显示文摘在以往的服务质量研究文献中,研究视角更多的集中在影响要素和测量模型上。然而,对服务质量系统要素行为交互引致的复杂性研究关注较少。本文对现有的关于零售服务质量的国内外研究现状做了介绍与综合评述,从理论层面分析了由于跨层次行为交互和参与主体复杂理性引致的零售服务质量的要素多层次性、波动非线性以及系统自组织性等复杂性特征。然后以湖南某服务企业为研究样本,基于其1997-2012年间的零售服务质量时序数据,运用正态检验、波动持续性的R/S检验等方法进行复杂性特征的实证检验。研究结果表明,零售服务质量时间序列存在显著的非正态分布,非自相似性、非周期性、非线性、初值敏感性等复杂性特征。最后,论文对研究结论、局限性以及未来研究方向做了阐述。 | 李坚飞 韩庆兰 | 2014 | 南开管理评论2014，17，3： | 10 |
| 4 | INTERNET OF CONNECTED SERVGOODS:CONSIDERATIONS,CONSEQUENCES AND CONCERNS显示文摘In an earlier paper(Tien 2012),the author augurs that,in contrast to the first and second industrial revolutions which respectively focused on the development and the mass production of goods,the next-or third-industrial revolution is focused on the integration of services and/or goods;it began in this second decade of the 21 st Century.The Third Industrial Revolution(TIR) is underpinned by the integration or mass customization of services and/or goods.The benefits of real-time mass customization cannot be over-stated as goods and services become indistinguishable and are co-produced as 'ServGoods',resulting in an overwhelming economic advantage to the industrialized countries where the consuming customers are at the same time the co-producing producers.Adding sensors to these ServGoods and letting them connect or communicate among themselves or with other ServGoods can result in an Internet of Things(i.e.,connected ServGoods).A number of considerations,consequences and concerns relating to such an Internet of Connected ServGoods are discussed herein. | James M.Tien | 2015 | Journal of Systems Science and Systems Engineering2015，24，2： | 5 |
| 5 | Toward the Fourth Industrial Revolution on Real-Time Customization显示文摘The outputs of a national economy can be partitioned into three sets of products:tangible goods(due to manufacturing,construction,extraction and agriculture),intangible services(due to an act of useful effort),and an integration of services and goods or,as initially defined by Tien(2012),servgoods.Actually,these products can also be considered in terms of their relation to the first three Industrial Revolutions:the First Industrial Revolution(circa 1800)was primarily focused on the production of goods;the Second Industrial Revolution(circa 1900)was primarily focused on the mass production of goods;and the Third Industrial Revolution(circa 2000)has been primarily focused on the mass customization of goods,services or servgoods.In this follow-up paper,the Third Industrial Revolution of mass customization continues to accelerate in its evolution and,in many respects,is subsuming the earlier Industrial Revolutions of production and mass production.More importantly,with the advent of real-time decision making,artificial intelligence,Internet of Things,mobile networks,and other advanced digital technologies,customization has been extensively enabled,thereby advancing mass customization into a Fourth Industrial Revolution of real-time customization.Moreover,the moral,ethical,security and employment problems associated with both mass and real-time customization must be carefully assessed and mitigated,especially in regard to unintended consequences.Looking ahead and with the advance of artificial general intelligence,this Fourth Industrial Revolution could be forthcoming in about the middle of the 21st Century;it would allow for multiple activities to be simultaneously tackled in real-time and in a customized manner. | James M.Tien | 2020 | Journal of Systems Science and Systems Engineering2020，29，2： | 4 |
| 6 | SYSTEM OF SYSTEMS APPROACH TO POLICY DEVELOPMENT FOR GLOBAL FOOD SECURITY显示文摘A formal policy development framework,based on a system of systems(SoS) approach,is synthesized to systematically address,in an integrative and adaptive fashion,major global challenges, such as the current food and financial crises,and their interactions with other key natural,societal,and technological systems.A SoS approach seeks to respect the different value systems of multiple participants,to harness complexity through effective integration,and to engage the world of uncertainty and unpredictability with an adaptive response.Faced with the present global challenges, what is needed are strategic and operational methods which lead to ethical policies,enhance integrative and adaptive management practices,and are able to direct conflict resolution in a positive direction. Policy makers need tools to model and analyze complex systems which they are trying to responsibly govern,taking into account values and risks to design and evaluate different policies.A preliminary investigation into the global food system is undertaken to understand the SoS and to provide insights on how to carry out policy development using the proposed framework. | Keith W. HIPEL Liping FANG Michele HENG | 2010 | Journal of Systems Science and Systems Engineering2010，19，1： | 3 |
| 7 | HEALTHCARE: A COMPLEX SERVICE SYSTEM显示文摘Healthcare is indeed a complex service system, one requiring the technobiology approach of systems engineering to underpin its development as an integrated and adaptive system. In general, healthcare services are carried out with knowledge-intensive agents or components which work together as providers and consumers to create or co-produce value. Indeed, the engineering design of a healthcare system must recognize the fact that it is actually a complex integration of human-centered activities that is increasingly dependent on information technology and knowledge. Like any service system, healthcare can be considered to be a combination or recombination of three essential components – people (characterized by behaviors, values, knowledge, etc.), processes (characterized by collaboration, customization, etc.) and products (characterized by software, hardware, infrastructures, etc.). Thus, a healthcare system is an integrated and adaptive set of people, processes and products. It is, in essence, a system of systems which objectives are to enhance its efficiency (leading to greater interdependency) and effectiveness (leading to improved health). Integration occurs over the physical, temporal, organizational and functional dimensions, while adaptation occurs over the monitoring, feedback, cybernetic and learning dimensions. In sum, such service systems as healthcare are indeed complex, especially due to the uncertainties associated with the human-centered aspects of these systems. Moreover, the system complexities can only be dealt with methods that enhance system integration and adaptation. | James M. TIEN Pascal J. GOLDSCHMIDT-CLERMONT | 2009 | Journal of Systems Science and Systems Engineering2009，18，3： | 3 |
| 8 | 战斗力形态演化的分形模型显示文摘为适应战斗力生成模式的转变需求,从一般系统论基本原理和战斗力基本定义出发,探讨了战斗力各要素相互作用的分形机制,论证了战斗力的生成、保持、变化和衰减等形态演化的分形模型,揭示了战斗力形态演化的分形本质,说明了基于统计或经验的经典战斗力形态演化模型——兰彻斯特方程、奥西波夫方程和战斗力指数模型的分形实质和来源。结合实例,定量验证了战斗力形态演化的分形特性及其退化现象。 | 孙巨为 王志新 王小强 | 2015 | 复杂系统与复杂性科学2015，12，1： | 2 |
| 9 | RE-ENGINEERING TRANSFORMER MAINTENANCE PROCESSES TO IMPROVE CUSTOMIZED SERVICE DELIVERY显示文摘一个变压器的停止尽最大努力,产生系统将通常导致一全部系统的 shutdown。必然地,大量收入在民用的社区和工业顾客上与实质的否定影响被失去到植物主人。这篇论文分析当前的维护惯例(即,一如此处理模型) 一个变压器生产同伴,它提供维护服务给发电植物并且在当前的生意报导主要软弱练习。维护软弱包括孤立的过程并且糊基于的信息通讯。这些低效的过程导致服务延期,费用增加,和对顾客的不恰当的回答特定的请求和抱怨。为了改进全部变压器维护的效率和灵活性,满足系统,一条电子集成途径与三项关键任务被实现。首先,当前的企业过程被重新设计提供一改善(未来) 企业模型。然后,我们代替有为有效、划算的信息的一个电子的走系统的基于的文档方法交换的纸。后来,当一张因特网基于系统为设定的维护服务在变压器制造商,最终用户,和服务承包商之中提高相互作用,改进进程模型被实现。案例研究证明实现电子集成途径增加设定的维护服务的效率和有效性。 | Amy J.C. TRAPPEY Yong SUN Charles V. TRAPPEY Lin MA | 2011 | Journal of Systems Science and Systems Engineering2011，20，3： | 1 |
| 10 | GETTING TO THE BOTTOM OF FOOTWEAR CUSTOMIZATION显示文摘鞋类主要用商业地可得到的产品被评估了,当一些研究人员使用了特定的鞋时。因此,鞋的各种各样的参数的效果的理解是相当有限的。在最近的年里发明的 footbed 模拟器允许在安静的站要学习的参数的一个范围。在脚跟高度,位子长度,材料,楔角度和脚趾春天评估变化的压力变化的察觉的感觉和中心能被用来。这篇论文打算以研究和鞋的实际生产显示出 footbed 模拟器的价值。研究与二脚跟高度表现了,位子长度和材料和三个楔角度的三联合证明察觉的感觉是仔细与压力的中心有关。结果也证明最佳 footbed 有一种显著地不同的察觉的感觉。因此, footbed 模拟器是产生特定的鞋类图案的一个理想的方法。 | Thilina W.WEERASINGHE Ravindra S.GOONETILLEKE | 2011 | Journal of Systems Science and Systems Engineering2011，20，3： | 0 |
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