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38篇 您的检索式：作者名="Zeithamal"

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	题名	作者	年代	出处	被引量
1	A multiple-item Scales for measuring consumer Perception of Service quality显示文摘	Berry L Parasuram an A Valarie Valarie A Zeitham		0，，01：	1
2	A Conceptual Model of Services Quality and Its Implications for Future Research 显示文摘	Parasuraman A Leonard Berry Valarie Zeitham	1985	Journal of Marketing1985，，49：	1
3	SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality显示文摘	PARASURAMAN A ZEITHAMAL V A BERRY L L	1988	Journal of Retailing1988，64，1：	1
4	The behavioral consequences of service quality显示文摘	Zeitham\| V A Berry L L Parasuraman A	1996	Journal of Marketing1996，60，2：	1
5	ESQUAL:a multiple-item scale for assessing electronic service quality显示文摘	Parasuraman A Zeithamal VA Malhortra A	2005	Journal of Service Research2005，7，3：	1
6	SERVQUAL:A multiple-item scale for measuring consumer perceptions of service显示文摘	Parasuraman A Berry L L Zeitham V A	1988	Quality Journal of Retailing1988，64，1：	1
7	E-S-Qual:a multiple-item scale for assessing electronic service quality显示文摘	Parasuraman A Zeitham V A Malhotra A	2005	Journal of Service Research2005，7，3：	1
8	The nature and determinants of customer expectations of services显示文摘	Zeitham V Berry L L Parasumman A		0，，01：	1
9	A Conceptual model of service quality and its implications for future research 显示文摘	Parasuraman A Zeithamal VA Berry LL	1985	Journal of Marketing1985，493，：	1
10	SERVQUAL:A Multiple -item Scale for Measuring Consumer Perceptions ofService Quality显示文摘	PARASURAMANA ZEITHAM LVA BERRYLL		Journal of Retailing0，64，1：	1
11	Consumer Perception of Price, Quality and Value: A Means-end Model Synthesis of Evidence 显示文摘	Zeitham I Valarie A	1988	Journal of Marketing1988，，：	1
12	Consumer Perceptions of Price,Quality,and Value:A Means-End Model and Synthesis of Evidence显示文摘	Zeitham V		0，，：	1
13	The behavioral consequences of service quality显示文摘	Zeithamal VA Berry LL Parasuraman A	1996	Journal of Marketing1996，60，2：	1
14	SERVQUAL:a multiple-item scale for measuring consumer perceptions of service quality显示文摘	Parasuraman A Zeithamal V Berry L	1988	Journal of Retailing1988，64，1：	1
15	SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality显示文摘	Parasuraman A Zeitham V A Berry L	1988	Journal of Retailing1988，，1：	1
16	A Conceptual Model of Service Quality and Its Implications for Future Research 显示文摘	PARASURAMAN A ZEITHAM L V BERRY L L	1985	Journal of Marketing1985，49，4：	1
17	A conceptual model of service quality and its implications for future research显示文摘	Parasuraman A Zeithamal VA Berry LL	1985	Journal of Marketing1985，49，3：	1
18	The Nature and Determi- nants of Customer Expectations of Services显示文摘	Zeitham V Berry L L Parasumman A	1993	Journal of Acad- emy of Marketing Science1993，21，1：	1
19	A multiple-item scale for measuring consumer perceptions of service quality 显示文摘	Parasuraman A Zeitham V A Berry L Servqual	1988	Journal of Retailing1988，，1：	1
20	A conceptual model of service quality and its implication for future research 显示文摘	Parasuraman A Zeitham V A Berry L	1985	Journal of Marketing1985，49，5：	1

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