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| 1 | 空间误差补偿技术在大型多轴机床标定中的实用方法显示文摘经过理论与实践的证实,空间误差补偿方法被认定为是可以大幅度提高机床工作精度的实用方法。VEC对机床的测量、调校贯穿于机床在其工作空间内运动的整个过程,所以使用VEC方法既可以对动态误差进行实时补偿,又可以测得机床运动时相关的几何效应,从而对机床误差实行更为精准的补偿。 | Dave Maxham | 2010 | 航空制造技术2010，53，13： | 6 |
| 2 | Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent显示文摘 | James G Maxham Richard G Netemeyer | 2002 | Journal of Retailing2002，，4： | 2 |
| 3 | 大型机床空间误差补偿技术(VEC)显示文摘为进一步缩小大型机床(尤其是5轴、6轴机床)工作时的公差范围,提升其加工精度,美国国家制造科学中心(NCMS,National Center of Manufacturing Science)组织了一次名为大型机床空间精度研究(VALMT,Volumetric Accuracyfor Large Machine Tools)的大规模联合行动。此次联合行动邀请了包括美国自动精密工程公司(API)、波音公司(Boeing)、西门子(Siemens)、辛辛那提(Mag Cincinnati)等众多行业精英企业参加。大型机床空间误差补偿技术(VEC,Volumetric Error Compensation)由此诞生。 | Dave Maxham | 2010 | 工具技术2010，44，11： | 2 |
| 4 | Modeling customer perceptions of complaint handling over time : The effects of perceived justice on satisfaction and intent显示文摘 | Maxham J G Netemeyer R G | 2002 | Journal of Retailing2002，78，4： | 1 |
| 5 | Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions显示文摘 | James G Maxham | 2001 | Journal of Business Research2001，54，1： | 1 |
| 6 | Service recovery's influence on consumer satisfaction,positive word-of-mouth,and purchase intentions显示文摘 | James G Maxham Ⅲ | 2001 | Journal of Business Research2001，，54： | 1 |
| 7 | Service recovery's influence on consumer satisfaction - positive word of mouth and purchase internations 显示文摘 | MAXHAM G J | 2001 | Journal of Business Research2001，54，1： | 1 |
| 8 | Modeling Customer Perceptions of Complaint Handling Over Time: The Effects of Perceived Justice on Satisfaction and Intent 显示文摘 | Maxham J G Netemeyer R G | 2002 | Journal of Retailing2002，78，4： | 1 |
| 9 | Corridors of influence in the dissemination of customer-oriented strategy to customer contact 显示文摘 | Hartline M D Maxham J D Mckee D O | 2000 | Journal of Marketing2000，64，2： | 1 |
| 10 | Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent显示文摘 | Maxham J G Netemeyer R G | 2002 | Journal of retailing2002，78，4： | 1 |
| 11 | Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees 显示文摘 | Hartline M D MaxhamⅢ J G McKee D 0(2000) | 2000 | Journal of Marketing2000，3550，： | 1 |
| 12 | Identification with the retail organization and customer-perceived employee similarity:effects on customer spending显示文摘 | Netemeyer R G Heilman C M Maxham J G | 2012 | Journal of Applied Psychology2012，97，5： | 1 |
| 13 | Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees 显示文摘 | Hartline M D Maxham III J G Mckee D O | 2000 | Journal of Marketing2000，64，2： | 1 |
| 14 | Modeling customerperceptions of complaint handling over time theeffects of perceived justice on satisfaction and intent显示文摘 | Maxham J G Netemeyer R G | 2002 | Joural of Retailing2002，78，4： | 1 |
| 15 | A longitudinal study of complaining customers' evaluations of multiple service failures and recovery efforts 显示文摘 | Maxham J GIII Netemeyer R G | 2002 | Journal of Marketing2002，66，4： | 1 |
| 16 | , NETEMEYER, R: Modeling Customer Perceptions of Complaint Handling over Time: the Effect of Perceived Jus- tice on Satisfaction and lntent显示文摘 | MAXHAM J | 2002 | Joumal of Retailing2002，，3： | 1 |
| 17 | A longitudinal study of complaining customers'evaluations of multiPle service failures and recovery efforts显示文摘 | Maxham J G 111etNetemeyerR G | 2002 | Journal of Marketing2002，86，： | 1 |
| 18 | Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees显示文摘 | Hartline M D Maxham J G McKee D O | 2000 | Journal of Marketing2000，64，2： | 1 |
| 19 | Service recovery,influence on consumer satisfaction, positive word of mouth and purchase internations 显示文摘 | MAXHAM J G | 2001 | Journal of Business Research2001，54，1： | 1 |
| 20 | The retail value chain: Linking employee perceptions to employee performance, customer evaluations, and store performance显示文摘 | Maxham J G | 2008 | Marketing Science2008，27，2： | 1 |
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