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615篇 您的检索式：作者名="GRONROOS"

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	题名	作者	年代	出处	被引量
1	Service Quality:The Six Criteria of Good Perceived Service Quality 显示文摘	GRONROOS C	1988	Review of Business1988，9，4：	1
2	Service Quality: The Six Criteria of Good Perceived Service Quality 显示文摘	Gronroos Christian	1988	Review of Business1988，，：	1
3	A service quality model and its marketingimplications 显示文摘	Gronroos C	1984	European Journal of Marketing1984，18，4：	1
4	A service quality model and its marketing implications 显示文摘	Gronroos C	1984	European Journal of Marketing1984，18，4：	1
5	An Applied Service Marketing Theory 显示文摘	Gronroos	1982	European Journal of Marketing1982，16，7：	1
6	Marketing services:the case of a missing product显示文摘	Gronroos C	1998	Journal of Business&Industrial Marketing1998，13，45：	1
7	An Applied Service Marketing Theory显示文摘	GRONROOS C	1982	European Journal of Marketing1982，，：	1
8	A Service Quality Model and its Marketing Implication显示文摘	Gronroos Christian	1982	European Journal of Marketing1982，18，4：	1
9	Service logic revisited: who creates value? and who co-creates 显示文摘	GRONROOS C	2008	European Business Review2008，20，4：	1
10	Value-driven Relational Marketing:From Products to Resou-rces and Competencies 显示文摘	Gronroos C	1997	Joumal of Marketing Management1997，13，5：	1
11	Anesthesiologist assistance in endo- scopic retrograde cholangiopancrcatography procedures in the eld- erly: is it worthwhile? 显示文摘	Salminen P Gronroos JM	2011	J Laparoendosc Adv Surg Tech A2011，21，6：	1
12	Relationship Marketing:Challenges forthe Organization显示文摘	Gronroos		0，，46：	1
13	Service quality:The six criteria of good perceived service quality显示文摘	Gronroos C	1988	Review of Business1988，，3：	1
14	A service quality model and its marketing implica- tions 显示文摘	Gronroos C	1984	European Journal of Marketing1984，18，4：	1
15	A service quality model arid its mar-keting implications 显示文摘	Gronroos Christian	1984	European journai of Marketing1984，18，4：	1
16	The Value Concept and Relationship Marketing显示文摘	Ravald and Gronroos	1996	European Journal of Marketing1996，30，2：	1
17	Relationship Marketing: Challenges for the organization显示文摘	Gronroos C	1999	Journal of Business Research1999，，46：	1
18	An applied service marketing theory 显示文摘	Gronroos C	1982	European Journal of Marketing1982，16，7：	1
19	The value concept and relationship marketing显示文摘	Ravald A and Gronroos C	1996	European Ioumal o~ Marketing1996，30，2：	1
20	An applied service marketing theory显示文摘	Gronroos C	1982	European Journal of Marketing1982，16，7：	1

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