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77篇 您的检索式：作者名="Bitner H"

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	题名	作者	年代	出处	被引量
1	The service encounter: di- agnosing favorable and unfavorable incidents 显示文摘	Bitner M J Booms B H Tetreault M S	1990	The Journal of Marketing1990，54，：	1
2	The Service Encounter: Diagnosing Favorable and Unfavorable Incidents显示文摘	Bitner M J Bernard H B Stanfield M T	1990	Journal of Marketing1990，54，1：	1
3	The service encounter: Diagnosing favorable and unfavorable incident显示文摘	Bitner M J Bernard H Tetreault M S	1990	Journal of Marketing1990，54，1：	1
4	The service encounter diagnosing favorable and unfavorable incidents 显示文摘	Bitner M J Bernard H B Mary S T	1990	Journal of Marketing1990，54，1：	1
5	Marketing services by managing the environment 显示文摘	Booms B H Bitner M J	1982	Cornell Hotel and Restaurant Administration Quarterly1982，23，5：	1
6	The Service En- counter: Diagnosing Favorable and Unfavorable Incidents 显示文摘	Bitner M J Booms B H Tetreauh M S	1990	Journal of Marketing1990，，：	1
7	Critical Service Encounters: The Employee's Viewpoint 显示文摘	BITNER M J BOOMS B H MOHR L A	1994	Journal of Marketing1994，58，4：	1
8	Marketing services by managing the environment 显示文摘	BOOMS B H BITNER M J	1982	Comell Hotel and Restaurant Administration Quarterly1982，23，5：	1
9	The service encounter:Diagnosing favorable and unfavorable incidents显示文摘	Bitner M J Bernard H B Stanfield M T	1990	Journal of Marketing1990，54，1：	1
10	The service en- counter: diagnosing favorable and unfavorable incident 显示文摘	Bitner M J Booms B H Tetreault M S	1990	Journal of Marketing1990，54，1：	1
11	Critical service en- counters: the employee's viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，3：	1
12	Critical service encounters: The employee's viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，10：	1
13	Booms and Mary Stanfield Tet-reault,The Service Encounter : Diagnosing the Favorableand Unfavorable Incidents显示文摘	Bitner M J Bernard H	1990	Journal of Marketing1990，54，1：	1
14	The service encounter: diagnosing favorable and unfavorable incidents 显示文摘	Mary Jo Bitner Bernard H Booms Mary Stanfield Tetreauh	1990	Journal of Marketing1990，54，1：	1
15	The service encounter: Diagnosing favorable and unfavorable incidents显示文摘	Bitner M J Booms B H Tetreault M S	1990	Journal of Marketing1990，54，1：	1
16	Critical service encounters: The employee's viewpoint显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，4：	1
17	The service encounter: diagnosing favorable and unfavorable incidents显示文摘	Bitner M J Booms B H Tetreauh M S	1990	The Journal of Marketing1990，54，1：	1
18	The Service Encounter:Diagnosing Favorable And Unfavorable 显示文摘	Bitner M J Booms B H Tetreauh M S	1990	Journal of Marketing1990，54，1：	1
19	Critical service encounters: The employee's viewpoint 显示文摘	Bitner M J Booms B H Mohr L A	1994	Journal of Marketing1994，58，4：	1
20	Critical service encoun-ters: The employee’ s viewpoint 显示文摘	M J BITNER B H BOOMS L A MOHR	1994	Journal of Marketing1994，58，4：	1

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