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	题名	作者	年代	出处	被引量
1	Enhanced explanations of word of mouth communications:the power of relationships显示文摘	BRISTOR J M	1990	Research in consumer behavior1990，，4：	1
2	Preference-based Seg- mentation : A study of meal preferences among Norweigian teenager 显示文摘	Honkanen P Olsen S Myrland O	2004	Journal of consumer Behavior2004，3，3：	1
3	Exploring the Ante- cedents of Customer Delight显示文摘	Kumar A Olshavsky R W King M F	2001	Journal of Consumer Satis- faction Dissatisfaction and Complaining Behavior2001，14，1：	1
4	Store Satisfaction and Store Loyalty Explained by Customer-and Store- Related Factors 显示文摘	JOSEE BLOEMER GABY ODEKERKEN-SCHRODEL	2002	Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior2002，15，1：	1
5	Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust 显示文摘	Ha H Y Perks H	2005	Journal of Consumer Behaviors2005，4，6：	1
6	Salient Dimensions of Perceived Faimess in Resolution of Service Complaints 显示文摘	GOODWIN C ROSS I	1989	Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior1989，2，：	1
7	Consumer knowledge and use of country- of-origin information at the point of purchase 显示文摘	Liefeld J P	2003	Journal of Consumer Behavior2003，4，2：	1
8	Exploring consumer status and conspicuous consumption 显示文摘	O' Cassa Mcewenh	2004	Journal of Consumer Behavior2004，4，1：	1
9	Engaging customers on faeebook-chal- lenges for e-retailers 显示文摘	HARRIS L DANNIS C	2011	Consumer Behavior2011，，10：	1
10	A typology of consumption communities 显示文摘	CANNIFORD R	2011	Research in Consumer Behavior2011，13，：	1
11	The value increment of mass-customized products:an empirical assessment显示文摘	SCHREIER M	2006	Journal of consumer behavior2006，5，4：	1
12	Situational Characte ristics as Moderators of the Satisfaction Loyalty Link:An In-vestigation in a Business-to-Business Context显示文摘		2003	Journal of Consumer Satisfaction Dissatisfaction and Complain Behavior2003，16，：	1
13	An Information Processing Approach to Evoked Set Formation显示文摘	Parkinson Thomas Michael Reilly	1979	Advanced in Consumer Behavior1979，，1：	1
14	Processing of the Satisfaction Response in Consumption: A Suggested Framework and Research Propositions显示文摘	Oliver R L	1989	Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior1989，，2：	1
15	Measurement scales in consumer satisfaction/dissatisfaction 显示文摘	HAUSKNECHT D R	1990	Journal of Consumer satisfaction Dissatisfaction and Complaining Behavior1990，3，3：	1
16	The standards issue in CS/D research:a historical perspective显示文摘	Woodruff Robert B Clemons D Scott David W Schuman	1991	Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior1991，4，：	1
17	Enhanced explanatiom of word of mouth com- munications:The power of relationships 显示文摘	Bristor J M	1990	Research in Consumer Behavior1990，，4：	1
18	Influences on the Perceived Risk of Purchasing Online显示文摘	Pires G Stanton J Eckford A	2004	Journal of Consumer Behavior2004，4，2：	1
19	Perceived social approval as a comparison standard in product evaluation and determination of satisfaction显示文摘	Neeley Sabrina M David W Schumann	2000	Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior2000，13，：	1
20	Creating value for online shoppers: Implications for satisfaction and loyalty 显示文摘	Lee E-J Overby J	2004	Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior2004，17，：	1

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