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| 1 | Balanced scorecard-based analysis of customer expectations for cosmetology services:a hybrid decision modeling approach显示文摘The goal of this study is to analyze and characterize customer expectations in the cosmetics sector.Within this framework,first,the extant literature is reviewed,and 12 most prominent performance measurement criteria are identified.Then,these criteria are organized along the four different balanced scorecard dimensions.By employing an Interval Type-2 Fuzzy DEMATEL methodology,the weighted importance of these dimensions and criteria are identified.Additionally,with the Interval Type-2 Fuzzy TOPSIS approach,13 leading cosmetic service providers in Ukraine are ranked based on their relative scores.The findings of the study indicate that consumer is the most significant dimension while learning and growth seem to have the least importance.Similarly,it is also concluded that all consumerfocused criteria(i.e.diversification of services,feedback on the product and services,and customer loyalty)have the highest priorities in the complete criterion set. | Dursun Delen Oleksandr Dorokhov Liudmyla Dorokhova Hasan Dincer Serhat Yüksel | 2020 | Journal of Management Analytics2020，7，4： | 3 |
| 2 | Agmatine attenuates neuro- pathic pain in rats:Possible mediation of nitric oxide and no- radernergic activity in the brainstem and cerebellum显示文摘 | Onal A Delen Y Ulker S | 2003 | Life Sci2003，73，4： | 1 |
| 3 | A synthesized service quality model with managerial implications 显示文摘 | Brogowicz AA Delene LM Lyth DM | 1990 | International Journal of Service Industry Management1990，1，1： | 1 |
| 4 | Perimesencephalic subarachnoid hemorrhage: Etiologies, risk factors, and necessity of the second angiogram显示文摘 | Sahin S Delen E Korfali E | 2016 | Asian Journal of Neurosurgery2016，11，1： | 1 |
| 5 | Free-space beam propagation between arbitrarily oriented planes based on full diffraction theory: a fast Fourier transform approach 显示文摘 | Delen N Hooker B | 1998 | J Opt Soc Am A1998，15，4： | 1 |
| 6 | Predicting breast cancer survivability: A comparison of three data mining methods显示文摘 | Delen D Walker G Kadam A | 2005 | Artif Intell Med2005，34，2： | 1 |
| 7 | Free-space beam propagation between arbitrarily oriented planes based on full diffraction theory;a fast Fourier transformapproach显示文摘 | N Delen B Hooker | 1998 | J Opt Soc Am A1998，15，4： | 1 |
| 8 | Analysis of healthcare coverage : A data mining approach显示文摘 | Dursun Delen Christie Fuller Charles McCann | 2009 | Expert Systems with Applications2009，36，： | 1 |
| 9 | Fungicide resistance of some fun- gal pathogens isolated from freenhouses in Turkey 显示文摘 | Delen N Yildiz M | 1982 | Journal of Turisk Phytopathology1982，11，1： | 1 |
| 10 | Viability and storageof bromeliad pollen显示文摘 | Parton E Vervaeke I Delen R | 2002 | Euphytica2002，125，： | 1 |
| 11 | Predicting breast cancer survivahility:a comparison of three data mining methods显示文摘 | Walker G Kadam A | 2005 | Artif Intell Med2005，34，2： | 1 |
| 12 | Different drip irrigation regimes affect cotton yield,water use efficiency and fiber quality in western Turkey显示文摘 | Da delen N Ba?al H Yilmaz E Gürbüz T Ak?ay S | 2009 | Agricultural water management2009，96，1： | 1 |
| 13 | Predicting box-office success of motion pictures with neural networks显示文摘 | Sharda R Delen D | 2006 | Expert Systems with Appfications2006，30，2： | 1 |
| 14 | Protection capacity against low-density lipoprotein oxidati- on and antioxidant potential of some organic and non-organ- ic wines 显示文摘 | Kalkan Yildirim H Delen Akcay Y Guvenc U | 2004 | International Journal of Food Sciences and Nutrition2004，55，12： | 1 |
| 15 | Predicting box-office success of motion pictures with neural networks 显示文摘 | SHARDA R DELEN D | 2006 | Expert Systems with Applica- tions2006，30，2： | 1 |
| 16 | Protection capacity againstlow-density lipoprotein oxidation and antioxidant potential of some organic and non-organic wines 显示文摘 | Kalkan YH Delen AY Guvenc U | 2004 | Int J Food Sci Nutr2004，55，12： | 1 |
| 17 | Agricultural recycling of treatment-plant sludge: A case study for a vegetable-processing factory显示文摘 | Dolgen D Alpaslan M N Delen N | 2007 | Journal of Environmental Management2007，84，3： | 1 |
| 18 | Predicting breast cancer surviva- bility : a comparison of three data mining methods显示文摘 | Delen D Walker G Kadam A | 2005 | Artif Intell Med2005，34，2： | 1 |
| 19 | Epidemiology and natural history of venous thromboembolism显示文摘 | Alpert JS Delen JE | 1994 | Prog Cardiovasc Dis1994，36，： | 1 |
| 20 | Fungicide Resistance of Some Fungal Pathogens Isolated from Greenhouses in Turkey显示文摘 | DELEN N YILDIZ M | 1982 | Journal of Turkish Phytopathology1982，11，12： | 1 |
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